Avaya
Experiences that matter.
Overview
Avaya is a global leader in digital communications software, services, and devices for businesses of all sizes. The company provides a comprehensive portfolio of solutions for contact center and unified communications, both on-premises and in the cloud. Avaya's solutions are designed to help businesses improve customer and employee experiences, increase productivity, and drive growth.
✨ Key Features
- Contact Center Solutions (On-premise, Hybrid, Cloud)
- Unified Communications and Collaboration
- Communications APIs and CPaaS
- AI-powered automation and analytics
- Devices and Phones
🎯 Key Differentiators
- Strong heritage and expertise in contact center and unified communications
- Large global customer base and partner ecosystem
- Flexible deployment options (on-premise, hybrid, cloud)
Unique Value: Provides trusted and reliable communications solutions that help businesses create experiences that matter for their customers and employees.
🎯 Use Cases (4)
✅ Best For
- AI-powered chatbots and virtual assistants for self-service
- Real-time speech analytics for agent coaching and compliance
- Predictive routing of customer interactions
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses looking for a simple, cloud-only solution
🏆 Alternatives
Offers more flexible deployment options and a deeper understanding of the needs of large, complex enterprises compared to some cloud-native competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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