Bonterra Case Management (Apricot/ETO)
The case management software for human services organizations.
Overview
Bonterra offers a suite of case management software, including its well-known Apricot and ETO products. The platform is designed to help human services agencies deliver holistic community support by tracking client data, managing services, and reporting on outcomes. It enables secure data sharing across departments, helps manage complex caseloads, and provides comprehensive reporting tools to demonstrate impact to funders and stakeholders.
✨ Key Features
- Intake and Assessment
- Service Planning and Delivery Tracking
- Outcome Measurement
- Customizable Reporting and Dashboards
- Compliance Reporting
- Secure Data Management
- Referral Tracking
- Program Management
🎯 Key Differentiators
- Large, established user base
- Offers multiple product lines (Apricot, ETO) to fit different needs
- FedRAMP Ready, indicating strong security for government contracts
Unique Value: Bonterra provides a secure, scalable, and comprehensive case management platform that empowers human services agencies to improve service delivery and prove their impact with powerful data tools.
🎯 Use Cases (4)
✅ Best For
- Tracking client outcomes for grant reporting
- Coordinating care across multiple service providers
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Very small organizations with minimal data tracking needs
🏆 Alternatives
As an established leader, Bonterra offers a depth of features and a level of security (like FedRAMP readiness) that may not be available in newer or smaller platforms.
💻 Platforms
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
📊 Market Info
Customers: 20000+
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