ConnectWise Control
The Standard for Remote Access.
Overview
ConnectWise Control (formerly ScreenConnect) is a powerful remote access and support tool that allows IT teams and MSPs to connect to and manage devices from anywhere. It provides features for on-demand remote support, unattended access for maintenance, and remote meetings. The platform is known for its speed, reliability, and robust security features, making it a staple for IT service delivery.
✨ Key Features
- Remote Support & Control
- Unattended Remote Access
- Remote Meetings
- Role-Based Security
- Customization & Branding
- File Transfer
- Session Chat
- Mobile Apps
🎯 Key Differentiators
- High performance and connection speed
- Extensive customization and branding options
- Strong security features and self-hosting availability
Unique Value: Provides instant, secure, and reliable remote access that empowers IT professionals to resolve issues quickly and efficiently.
🎯 Use Cases (5)
✅ Best For
- Providing instant remote support to clients
- Managing and maintaining servers and workstations remotely
- Enabling employees to access their work computers from home
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Users needing a full client portal with billing, file sharing, and project management
- Simple, non-commercial remote access for personal use
🏆 Alternatives
Often praised for better performance, more flexible pricing, and deeper customization capabilities compared to competitors like TeamViewer.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 1 tech license, 3 access agents
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