Datto Autotask PSA
AI-powered PSA software designed for growth and built to adapt.
Overview
Datto Autotask PSA is a comprehensive, cloud-based platform designed to help IT service providers run their businesses more efficiently. It provides a single, centralized system for managing service tickets, projects, customer relationships, and billing. With a focus on automation and data-driven insights, Autotask PSA aims to improve service delivery, increase profitability, and enhance customer satisfaction.
✨ Key Features
- Service Desk & Ticketing
- Account Management & CRM
- Project Management
- Time Tracking & Billing
- Inventory & Procurement
- Reporting & Dashboards
- SLA Management
🎯 Key Differentiators
- Unified platform with Datto RMM
- Strong focus on data-driven decision making with customizable dashboards
- Proven reliability with a 99.99% uptime SLA
Unique Value: Offers a singular, intelligent view of the entire business, from service desk to billing, tightly integrated with Datto's suite of MSP tools.
🎯 Use Cases (3)
✅ Best For
- Centralizing MSP business operations.
- Automating ticketing and service delivery workflows.
- Integrating RMM and PSA for a unified technician experience.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Very small MSPs who might find the feature set extensive.
- Companies not focused on IT service delivery.
🏆 Alternatives
Considered more intuitive by some users compared to ConnectWise, with a strong focus on the unified RMM-PSA experience.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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