Front
The customer operations platform.
Overview
Front allows teams to manage emails, SMS texts, live chat, and social media messages from a single, collaborative platform. It is designed to improve team productivity and provide a more personalized customer experience. Front's key features include a shared inbox, automation rules, and integrations with popular business tools. The platform is used by a wide range of teams, including support, sales, and operations.
✨ Key Features
- Shared Inbox
- Multi-channel Communication (Email, SMS, Chat, Social)
- Automation & Rules
- Collaboration Tools (Comments, Assignments)
- Integrations
- Analytics
- Mobile Apps
- Calendaring
🎯 Key Differentiators
- Focus on team collaboration and productivity
- Unified inbox for all communication channels
- Modern and intuitive user interface
Unique Value: Front helps teams work together to provide a better customer experience by bringing all their communication channels into a single, collaborative platform.
🎯 Use Cases (4)
✅ Best For
- Managing a high volume of customer emails as a team
- Collaborating on customer inquiries to resolve them faster
- Automating workflows and routing messages to the right person
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that need a traditional, ticket-based help desk solution
- Companies that require a built-in call center
🏆 Alternatives
Front is a great alternative to traditional help desk software for teams that want a more collaborative and modern way to manage customer communications. It is more flexible than ticket-based systems and is designed to feel like a shared email inbox.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Scale tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: N/A
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