Knowmax
The AI Knowledge Platform for CX.
Overview
Knowmax is a comprehensive knowledge management solution that utilizes AI to create and deliver contextual and actionable knowledge to customer support agents and customers. It offers features like decision trees, visual guides, and a centralized knowledge base to simplify complex processes and improve first-contact resolution. Knowmax aims to enhance the customer experience by ensuring consistent and accurate information delivery.
✨ Key Features
- AI-powered search and content creation
- Cognitive decision trees for guided workflows
- Visual guides for troubleshooting
- Omnichannel knowledge delivery
- Learning and quiz management system
- Analytics and reporting
- Integration with CRM and contact center platforms
🎯 Key Differentiators
- Focus on guided workflows through decision trees and visual guides
- Strong capabilities for contact center agent support
- DIY platform for content creation and management
Unique Value: Knowmax transforms complex information into easy-to-follow guided workflows, enabling consistent and accurate customer service across all channels.
🎯 Use Cases (4)
✅ Best For
- Reducing average handling time (AHT) in contact centers
- Improving first call resolution (FCR) rates
- Increasing customer satisfaction (CSAT)
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations that do not have complex products or support processes
- Teams looking for a simple, text-based knowledge base
🏆 Alternatives
While many knowledge bases focus on storing information, Knowmax excels at making knowledge actionable through its interactive decision trees and visual guides, leading to improved agent performance and customer outcomes.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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