Lightstep (ServiceNow)
Clear, confident, and comprehensive observability.
Overview
Lightstep, now part of ServiceNow Cloud Observability, is an observability platform built for deep systems. It was an early adopter and major contributor to OpenTelemetry. The platform excels at analyzing distributed traces to provide clear insights into the performance of complex systems, including those using a service mesh. It helps teams understand dependencies, identify bottlenecks, and resolve incidents faster.
✨ Key Features
- OpenTelemetry-native
- Distributed tracing at scale
- Service health monitoring and SLOs
- Root cause analysis that correlates changes with performance
- Service mesh and microservices visibility
🎯 Key Differentiators
- Deep expertise and contributions to OpenTelemetry and distributed tracing
- Unique satellite architecture for scalable data collection
- Focus on providing clear, actionable insights rather than just data
Unique Value: Provides clarity in complex systems by analyzing 100% of unsampled transaction data to deliver precise explanations of performance changes.
🎯 Use Cases (3)
✅ Best For
- Organizations with deep microservice architectures that need to understand system-wide behavior.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams that primarily need log aggregation or basic infrastructure metrics.
🏆 Alternatives
Offers a more focused and in-depth distributed tracing analysis compared to general-purpose observability platforms, similar to Honeycomb but with a different analytical approach.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Community tier with access to core features.
📊 Market Info
Total Funding: $70.0M
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