Salesforce Field Service (formerly ClickSoftware)
Deliver intelligent, trusted field service.
Overview
Salesforce Field Service, which incorporates the technology of the acquired ClickSoftware, is a comprehensive field service management solution built on the Salesforce platform. It empowers mobile workers with the tools and data they need to deliver exceptional service, from scheduling and dispatch to real-time collaboration and reporting.
✨ Key Features
- Intelligent Scheduling & Dispatch
- Work Order Management
- Mobile App for Technicians
- Asset Management
- Service Contracts & Entitlements
- Analytics & Reporting
🎯 Key Differentiators
- Native integration with the Salesforce platform
- AI-powered scheduling and optimization
- Scalable and customizable for enterprise needs
Unique Value: Salesforce Field Service connects your entire workforce on a single platform to deliver intelligent, trusted field service and exceptional customer experiences.
🎯 Use Cases (4)
✅ Best For
- Managing a large mobile workforce for a utility company
- Optimizing service delivery for a telecommunications provider
- Tracking and maintaining assets for a manufacturing company
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with simple scheduling needs
- Companies not invested in the Salesforce ecosystem
🏆 Alternatives
Offers unparalleled integration with the Salesforce CRM, providing a unified view of the customer across sales, service, and field operations.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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