SAP Customer Identity and Access Management
Build trusted customer relationships with secure and seamless digital experiences.
Overview
SAP Customer Identity and Access Management (CIAM) solutions, part of the SAP Customer Data Cloud, help businesses turn unknown online visitors into known, loyal customers. The solutions enable companies to securely identify and engage with their customers, manage their consent and preferences, and build a unified customer profile across all touchpoints.
✨ Key Features
- Customer Registration and Login
- Single Sign-On (SSO)
- Social Login
- Consent and Preference Management
- Profile Management
- B2B Organizational Management
🎯 Key Differentiators
- Strong focus on consent and preference management
- Integration with the SAP Customer Experience portfolio
- Robust capabilities for B2B identity management
Unique Value: Helps businesses build trust with their customers by providing a secure and transparent way to manage their identities, consent, and preferences.
🎯 Use Cases (3)
✅ Best For
- Building a single view of the customer across multiple brands and regions
- Managing customer consent for marketing and data processing
- Providing secure and delegated administration for B2B customers
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations that are not using other SAP products may find the solution to be less integrated with their existing technology stack.
🏆 Alternatives
Offers a more comprehensive solution for consent and preference management compared to some other CIAM providers.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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