Scorebuddy
The Complete Quality Assurance Platform.
Overview
Scorebuddy is a cloud-based quality assurance platform that enables contact centers to evaluate customer interactions across various channels. It provides tools for creating scorecards, conducting evaluations, and delivering feedback to agents. The platform also includes features for reporting and analytics to track quality trends over time.
✨ Key Features
- Customizable Scorecards
- Agent Coaching and Feedback
- Reporting and Analytics
- Calibration
- Learning Management System (LMS)
🎯 Key Differentiators
- Flexible and easy-to-use scorecard builder
- Integrated Learning Management System
- Strong reporting and analytics capabilities
Unique Value: Provides a complete and easy-to-use platform for contact center quality assurance, from scoring and coaching to training and reporting.
🎯 Use Cases (4)
✅ Best For
- Streamlining the QA process
- Improving agent performance through data-driven coaching
- Ensuring consistent scoring and evaluation
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams looking for a full workforce management suite
🏆 Alternatives
Offers a more comprehensive feature set, including an LMS, compared to some other standalone QA tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
🔄 Similar Tools in Quality Assurance CX
Observe.AI
AI-powered platform for contact centers to enhance agent performance and automate customer interacti...
Klaus
A conversation review and quality assurance platform that helps improve customer service quality....
MaestroQA
A quality assurance platform that helps customer support teams coach and develop their agents....
Playvox
A comprehensive suite of tools for quality assurance, performance management, coaching, and motivati...
EvaluAgent
A quality assurance and improvement platform that helps contact centers enhance agent performance....
Talkdesk
A cloud-based contact center platform that includes quality management capabilities....