ServiceNow Cloud Observability (Lightstep)
Clear, unified, and actionable observability.
Overview
Originally Lightstep and now part of ServiceNow, this platform is an enterprise-grade observability solution built for the scale of modern microservice architectures. It was co-founded by one of the creators of Google's Dapper. Its key innovation is its satellite architecture and dynamic sampling, which allows it to analyze 100% of transaction data to provide accurate metrics and trace examples for root cause analysis. It is a major contributor to and consumer of OpenTelemetry.
✨ Key Features
- Analysis of 100% of unsampled transaction data
- Dynamic, intelligent sampling
- Change intelligence to correlate performance with deployments
- OpenTelemetry native
- Service-level objectives (SLOs)
🎯 Key Differentiators
- Analysis of 100% of transaction data
- Satellite architecture for scalability
- Strong OpenTelemetry heritage
Unique Value: Provides complete visibility into distributed systems by analyzing all transaction data, enabling faster and more accurate root cause analysis.
🎯 Use Cases (4)
✅ Best For
- Troubleshooting latency in high-throughput, distributed systems
- Understanding the impact of code changes on system performance
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Monitoring simple, monolithic applications
- Teams looking for extensive log management features
🏆 Alternatives
Its architecture allows it to provide more accurate metrics based on all data, whereas many competitors rely on head-based sampling which can miss outliers.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
📊 Market Info
Customers: 300+
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