ServiceNow IT Operations Management
Proactively eliminate service outages.
Overview
ServiceNow IT Operations Management (ITOM) provides visibility into your IT infrastructure and services, helps prevent service outages, and maximizes operational agility. It uses AIOps to predict issues, prevent their impact, and automate resolutions.
✨ Key Features
- Discovery and service mapping
- Event management
- Operational intelligence
- Cloud management
- AIOps and anomaly detection
🎯 Key Differentiators
- Single platform for ITSM and ITOM
- Strong workflow and automation capabilities
- Extensive partner ecosystem
Unique Value: Provides a single platform to manage both IT services and operations, breaking down silos and enabling a more proactive and automated approach to IT.
🎯 Use Cases (5)
✅ Best For
- Creating a single system of record for IT infrastructure
- Automating the remediation of common IT issues
- Gaining visibility into the business impact of IT incidents
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations not already using the ServiceNow platform
- Small businesses with simple IT environments
🏆 Alternatives
Offers a more integrated and comprehensive solution for IT management compared to point solutions, particularly for organizations already invested in the ServiceNow ecosystem.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier Support tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
📊 Market Info
Customers: NA
🔄 Similar Tools in Anomaly Detection Ops
Dynatrace
All-in-one platform for observability, AIOps, and application security....
Datadog
Unified monitoring, security, and analytics for cloud-scale applications and infrastructure....
Splunk
A platform for searching, monitoring, and analyzing machine-generated big data....
New Relic
A comprehensive observability platform for engineers to monitor, debug, and improve their entire sta...
LogicMonitor
A fully automated, cloud-based infrastructure monitoring and observability platform....
AppDynamics
An application performance management (APM) and IT operations analytics (ITOA) company....