Teamwork Desk
The help desk software that's all about your customers.
Overview
Teamwork Desk is a help desk software that helps you manage customer conversations and support tickets efficiently. It's part of the Teamwork suite, which also includes project management and chat, allowing for seamless collaboration between support and other teams.
✨ Key Features
- Ticketing System
- Shared Inbox
- Knowledge Base
- Automation & Triggers
- Customer Portal
- Reporting & Analytics
🎯 Key Differentiators
- Seamless integration with the Teamwork suite of products.
- Strong focus on collaboration and project management.
- Affordable pricing.
Unique Value: Teamwork Desk helps you deliver great customer support by connecting your support team with the rest of your company on a single, unified platform.
🎯 Use Cases (4)
✅ Best For
- Managing customer support tickets in a centralized and organized way.
- Collaborating with other teams on customer issues using Teamwork's integrated suite.
- Automating ticket assignments and responses to save time.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that are not interested in the broader Teamwork ecosystem.
🏆 Alternatives
Its key advantage is the deep integration with Teamwork Projects, which allows for seamless collaboration between support and development teams on customer issues.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: Up to 3 agents
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