Zoho Desk
The industry's first context-aware help desk software.
Overview
Zoho Desk is a flexible, cloud-based help desk support software that allows you to manage your customer support activities efficiently. It provides the tools to create a knowledge base, manage support tickets across channels, and analyze team performance.
✨ Key Features
- Omnichannel support
- Zia AI assistant for sentiment analysis and ticket management
- Ticketing System
- Self-Service Portal
- Automation and Workflows
- Advanced Reporting
- Integration with Zoho CRM and other Zoho apps
🎯 Key Differentiators
- Seamless integration with the Zoho suite of applications
- Context-aware AI features
- Competitive pricing
Unique Value: Delivers a context-aware help desk that is deeply integrated with a wide range of business applications, all at an affordable price.
🎯 Use Cases (3)
✅ Best For
- Providing multi-channel customer support
- Leveraging AI for improved agent productivity
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not invested in or looking for a broader business software ecosystem
🏆 Alternatives
Offers a more integrated and cost-effective solution for businesses that are already using or are willing to adopt the broader Zoho ecosystem.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 15-day free trial
Free tier: Up to 3 agents
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